- The length of stay depends on the complexity of the injury, complex injuries e.g. pelvis and spine should be a double consultation.
- Our consultation booths are curtained off, if you feel you require extra privacy for your consultation please let staff know at the time of consultation.
- Payment is to be made on the day of your consultation.
- If you have private health coverage bring your card with you as we can automatically lodge your claim so you only have to pay the difference.
A 24hr cancellation policy does apply to your appointment if you fail to give 24hrs notice. We will endeavor to reschedule your appointment time for the same day to avoid the cancellation fee being charged.
If you require SMS reminders for your appointment please let the secretary know. By notifying High Performance Physiotherapy 24hrs in advance of your cancelled appointment we are able to contact patients on our waiting list who need to be seen urgently.
If you are late for your appointment it may be shortened so we do not inconvenience the patients after you. You will still be charged the full consultation fee for your time slot. If we feel there is not enough time to treat your specific condition we will reschedule your appointment to the next convenient time that suits you.
Sometimes we can be running late because patients are late or we may have a patient with an acute condition that needs extra time.
We hope you will understand this and we appreciate your patience.Contact us